Got Questions? We've Got Answers

Welcome to our FAQ page. Whether you're new to our services or an experienced user, explore the answers below to gain valuable information. If you don't see your question listed, please contact our dedicated support team for personalized assistance. Your understanding is our priority and we are here to ensure you have a smooth and informed experience with us.

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About Seller Accounts

What documents do I need to set up a seller account?

To set up a seller account, you'll require a business license, proof of identity (passport or national ID), address verification (utility bill or bank statement), and detailed product listings. For international sellers, additional documentation may be required. You will need a legal form of ID and funding source in order to create an account

Are there any fees associated with maintaining a seller account?

There's an annual maintenance fee for seller accounts. However, this fee is waived for the first year. Transaction fees apply, which are a minimal percentage of each sale, ensuring we support and grow together.

How do I list my products on the Consumer Goods Exchange?

Listing products is seamless. Once logged in, navigate to the 'List Products' section, fill in the product details, upload images, and submit for verification. Our team will review and approve within 48 hours.

How and when do I receive payments from sales?

Payments are disbursed bi-weekly directly to your registered bank account. Using our secure payment gateway, you can also track all transactions in real-time through your dashboard.

About Investor Accounts

How do I start investing in products on the platform?

Kickstart your investment journey by registering an investor account. After verification, browse the marketplace, analyze product projections, and invest directly with a few clicks.

Are there any minimum investment requirements?

Yes, to maintain a quality trading environment, we have a minimum investment threshold of $100. This ensures meaningful trades and returns for our investors.

How do I track my investments and their performance?

Your personalized dashboard provides a comprehensive view of your investments, including real-time performance metrics, trends, and historical data.

Can I withdraw my investments at any time?

Absolutely! While we advocate a longer-term perspective for optimal gains, you can liquidate and withdraw your investments with a 48-hour notice.

Login and Password

I forgot my password. How do I reset it?

No worries! On the login page, click on "Forgot Password," enter your registered email, and follow the instructions sent to your inbox to reset it.

Why can't I log into my account even with the correct credentials?

There could be various reasons - a temporary server issue, account verification process, or security precautions. If the issue persists, please contact our support team.

How do I change my registered email address or phone number?

Navigate to 'Account Settings' in your dashboard. There, you can update your email, phone number, and other details. Save changes, and you're set!

How can I ensure my account remains secure?

For optimal security, set a strong, unique password, enable two-factor authentication, and regularly monitor your account activities. Our platform also uses advanced encryption to protect your data.

Common Questions

What differentiates the Consumer Goods Exchange from other trading platforms?

CGX revolutionizes trading by allowing direct investments in everyday consumer goods. Our real-time global platform, coupled with rigorous verification and unparalleled transparency, sets us apart.

Is there a mobile application for the platform?

Yes, our mobile application is available on both Android and iOS. It offers a seamless trading experience, real-time updates, and all the features of our web platform on the go.

How does the platform ensure the authenticity and quality of products?

Every product listed undergoes a strict verification process, including third-party quality checks. We partner only with reputed sellers, ensuring the authenticity and quality of products.

Are there any tutorials or guides for newcomers?

Certainly! We offer a suite of educational resources, including video tutorials, webinars, and written guides to ensure every user is well-equipped for trading success.

Need help?

Here you will find a wide range of educational support materials, as well as information about the Terms of Use of our platform. It will help you quickly master the skills and fully familiarize yourself with the functionality of our trading platform for successful trading and investing.